What is your cancellation Policy
When you have your first lesson with us it will be free to ensure that you are happy with the tutor and the way the lesson is carried out.
After that you are not tied into a contract, but we would ask that If you have decided you no longer need to support of the tutor you are working with, please can you give us a minimum of 1 weeks notice so that we are able to offer your time slot to someone else.
If you want to cancel because of illness or some other unexpected event, please can you give us a minimum of 6 hours’ notice for a face-to-face lesson, or 2 hours online. If we receive less than this it will be at our discretion as to whether to charge you as we may have set off and had to cancel other events for your lesson. The time has already have been taken to prepare the resources.
If you are cancelling for a holiday, birthday, or other pre-organized event, please can you give us as much notice as possible, but can you also remind us the lesson before. Thank you.
If you have any questions or would like to talk to us about lessons with Clara James Tutoring, send us an email and we can arrange to have a chat: [email protected]